<p>All products purchased from us are guaranteed to be authentic, free of defects upon shipment, and exactly as described or you may return them immediately for a new replacement at no additional cost. If your item was damaged during shipment, please contact us and we will send you proper instructions on how to file a claim.</p>

<blockquote>
<p>As we cannot monitor the end user for their skin type, health condition and product compatibility, it is strongly recommended that you consult your skin care professional about your particular skin type and sensitivity level before purchasing any product. No refund will be given for any reason relating to product effect or compatibility with your skin type, including allergic reaction. Opened or used personal care and skin care products are not returnable without any exceptions.</p>
</blockquote>

<p>If you receive an incorrect or damaged item, please notify us via e-mail within 3 days of receiving your item for a Return Authorization (RA) number. The product must be returned within 14 days of the issuance of the RA number. A replacement product will be shipped upon receipt of the damaged or defective item. When returning an item, please make sure to use all the original packaging that has come to you, with all accessories and owners manual. Do not write, stick or glue anything on the product package that can damage the package. You can include a separate letter to explain your reason for the return with a reference to the RA number. There will be a 15% restocking fee on none damaged items that are returned in damaged package. Also, our shipping and handling expenses will be deducted from your refund if you received FREE shipping.<br />
<br />
15% restocking fee applies to all returned items if there is no damage and we did not make a mistake in shipping, including packages returned as "refused", ”unable to forward”, “undeliverable as addressed”, etc. Return requests for undamaged, unused and unopened items must be made within 5 days of delivery.</p>

<blockquote>
<p>ALL RETURNS WILL REQUIRE RA NUMBER. ANY ITEMS RETURNED WITHOUT RETURN AUTHORIZATION NUMBER WILL NOT BE ISSUED ANY CREDIT.</p>
</blockquote>

<p>RA numbers can be requested by sending <a href="https://www.skincarebymd.com/index.php?route=information/contact" target="_blank">e-mail</a>. Please make sure to include your name, address, order number and precise reason why you need to return the item. Return shipping will be paid by us in the event we made a mistake or an item arrived damaged. Return shipping will not be reimbursed if delivered item is what was ordered by you. <!--
<p>Any merchandise purchased from Skin Care by MD may be returned or exchanged within 30 days, unused and in original condition, for a full refund less shipping, unless it was the result of our error. If your product has been used, or if your product has been returned without its original packaging, we cannot issue a refund.</p>

<p>To qualify you must obtain an RMA# and return your item(s) within 30 days of receipt of your order. Returns will not qualify for credit without an RMA# (Return Merchandise Authorization Number) which should be obtained within 3 day of receipt of your order.</p>

<p><u>Note: we reserve the right to deny any request for a return.</u></p>

<p>Returns that do not meet the above criteria will not be issued a refund. Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you qualify for a refund, contact Skin Care by MD Customer Service via an enquiry form, Monday through Friday, 9AM - 5PM EST. Please follow the instructions below carefully before returning items.</p>

<p><u>Return Procedure:</u></p>

<ul>
	<li>Obtain your RMA# within 3 days of receipt of your order filling the <a href="https://www.skincarebymd.com/index.php?route=account/return/insert">on-line form</a>.</li>
	<li>All products, sets and replacement parts must be in their original packaging.</li>
	<li>Please include a copy of your invoice and RMA# with your return.</li>
	<li>Use a trackable and/or insured shipping method as we can not be responsible for lost return shipments.</li>
	<li>Mail your return to:<br />
	Skin Care by MD<br />
	1205 Piper Blvd.<br />
	Suite 204<br />
	Naples, Florida 34110</li>
</ul>

<p>Within five business days of receipt a credit will be issued in the original form of payment.</p>

<p style="text-align: right;">updated 2013-12-10</p>
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